Come Grow With Us!

We are building a diverse global workforce of highly collaborative teams and self-motivated people.

Since 2000, TopTix has been a leader in providing software technology innovations to arts, entertainment and sports venues and organizations. We believe that diversity and inclusion at all levels are keys to our success. We strive to attract the brightest talent in the industry and facilitate an environment of global collaboration and individual empowerment.

If you are passionate about technology innovation and delivering to the highest quality standards, then TopTix is excited to hear from you. Please see our current position postings below.

Marketing Coordinator – Charleston, South Carolina


Location: Charleston, S.C.


Posting Date: February 1, 2017


Position Summary:


TopTix USA LLC is currently seeking an experienced Marketing Coordinator to join our team in Charleston, South Carolina.



About Us:


TopTix, Ltd is a privately owned firm that develops ticketing, fundraising and CRM software for the live sports, entertainment and leisure industries. Our services and technology allow our clients to sell and manage their own ticket sales, capture valuable patron information at time of sale and control all aspects of the consumer experience. Clients in the U.S. include: Sundance Film Festival, Ravinia Festival, SeatGeek, The Getty Museum, College Football Hall of Fame, and Museum of Science and Discovery.



Job Summary:


The Marketing Coordinator reports into the Global Director of Marketing and directly contributes to building the TopTix global brand and supporting the sales team efforts to attract and retain clients with leading entertainment and sports venues and organizations. The Marketing Coordinator serves as a bridge to all departments in the Charleston, SC office including sales, product development, implementation, and support personnel. The position requires someone with a proven record of proactive project management, problem solving and finely developed written and verbal communication skills. The ideal candidate will also have experience in managing databases, reports, social media and email campaigns, and some design know-how.



Job Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

Oversight of CRM and database



  • Organize and maintain contacts and influencers database

  • Segment contacts and assign to campaigns

  • Manage email campaigns and newsletter publishing

  • Support sales with opportunistic email outreach


Brand Marketing



  • Manage company LinkedIn and Facebook content publishing

  • Identify prospects through social media monitoring, directory sourcing, industry newsletters and blogs

  • Organize client webinars, events, meetings and dinners

  • Help edit white papers, company e-newsletter, customer testimonial, and press releases

  • Help coordinate video shoots and photo shoots with clients and TopTix team

  • Track website traffic and sources

  • Coordinate participation at industry events, including managing booth presence, meeting space, creation of premiums and collateral

  • Create, track, and update the marketing activities calendar

  • Help implement digital marketing campaigns with industry publications, blogs and advisors


Internal and Local Marketing



  • Provide updates to global team with items related to marketing

  • Assemble and submit new business sales proposals

  • Help coordinate the Charleston office around local industry and cause related events

  • Identify and submit applications for industry and local business awards

  • Help decorate office with venue partner posters


Job Requirements:

Education and Experience



  • Bachelor’s Degree in Business or Communications preferred

  • 2–5 years relevant work experience


Required Abilities and Skills



  • Attention to detail and able to proactively manage multiple projects simultaneously

  • Strong communication skills and an outgoing, friendly disposition

  • Experience with database, email and CRM systems

  • Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word



Compensation:



  • Competitive market-based salary commensurate with experience and education

  • Comprehensive benefits package available


Apply:


Please submit your resume, cover letter and salary requirements to careers@toptixusa.com. Please no phone calls or agency submissions!

References will be required during the interview process. Candidates that do not meet the above outlined requirements will not be considered.


Product Support Analyst – Charleston, South Carolina


Location: Charleston, S.C.


Posting Date: December 16, 2016


Position Summary:


Toptix USA LLC is currently seeking an experienced Product Support Analyst  to join our team in Charleston, South Carolina


Monday–Friday from 8:30am–5:30pm; One day a week will be from 11am–8pm with on-call responsibilities for that night; On-call responsibilities one weekend per month on a rotating basis


Job Responsibilities:



  • Assist clients with incoming software application support requests through phone calls, chats, and emails

  • Provide excellent customer service to all TopTix clients via phone, email, and chat

  • Take ownership of ongoing support cases by communicating with clients, investigating ongoing issues, and collaborating with internal resources

  • Test software application issues and/or bugs within test environment and submit to development team for resolution

  • Product Support Analysts have a rotating schedule. Applicants must agree to these work hours to be considered for the position.


Minimum Qualifications:



  • Problem solving and critical thinking skills

  • Strong oral and written communication skills

  • Excellent Customer Service skills

  • Ability to work well with a team

  • Experience working with clients in a fast-paced environment

  • Knowledge of Windows Operating Systems

  • Interest in information systems and software

  • Positive Attitude


Preferred Qualifications:



  • Experience working in a software application support setting

  • Experience working in a call center setting

  • Experience working in a ticketing setting: Festival, Theater, Museum, ect.

  • Experience working in Database Administration

  • Education or experience in information technology or related field

  • Knowledge of Microsoft SQL Management Studio and/or SQL language

  • Knowledge of Windows 8/ Windows 10/ Windows Server

  • Background in Sales or Relationship Management a Plus


Compensation:



  • Competitive market-based salary; commensurate with experience

  • Excellent benefits package available


Apply:


Please submit your resume, cover letter and salary requirements to careers@toptixusa.com

References will be required during the interview process. Candidates that do not meet the above outlined requirements will not be considered.


TopTix is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.