“The best part of the switch to SRO is just how easy it is for our customers. They can go from the point where they’re simply checking what shows and events are playing, to converting to a fully-booked guest, with tickets for multiple events and attractions purchased in just a couple of minutes. It’s easy and fast for them, no matter what kind of device they’re using—which is really important, even for us with a primary demographic of customers over 50 years old.”
“Thanks to the ticketing expertise of ESB.TSB, the city of Bruges is rapidly modernizing. Because we can now work together on one platform, all of our partner organizations can offer better service to the visitors of this region. SRO enables us to improve our marketing and our ticketing, all at once. And best of all, users work together to exchange ideas to increase potential and feel that with SRO, they took a giant leap into the 21st century.”
The city of Bruges
“We were looking for a single system that would sit at the centre of the business, but be dynamic and flexible enough to continue into the future. We couldn’t be more pleased with our decision to go with TopTix and the results we’ve been able to achieve with SRO.”
National Civil War Centre and Palace Theatre
‘We challenged our implementation team with an accelerated timeline. I’m pleased with how SRO is performing so far and couldn’t be more impressed with the support we’ve received from everyone at TopTix.’
Arkansas Arts Center
system with hand-held, wireless scanners. This enables us to quickly admit groups of any size.
“We are very happy with the results. Our staff can handle resources more efficiently while having an overall view at their fingertips.”
Madatech, National Museum of Science Technology and Space
“SRO is enabling us to work more efficiently across all of our sales channels with improved levels of service to our customers and promoters.”
Floral Pavilion Theatre
“We were looking for a system that could scale with us to accommodate the unique needs of all of our constituents and provide a seamless purchase experience for the Sundance Film Festival. We really like the flexibility and configurability of SRO and its ability to handle a large volume of concurrent customer transactions.”
“The TopTix implementation and support teams were onsite with us during our transition, responsive to issues which arose during the implementation and answering our questions in a timely manner.”
Thanks to TicketServ and SRO, Drum Theatre now has a sophisticated ticketing system that can handle their selling requests for high volume internet sales, activate links to third party exclusive offers, and easily react to required changes during the sales process. SRO’s automated reports have improved Drum Theatre’s information flow to clients and the theatre’s management team has said that they frequently utilize the system’s ability to track marketing campaigns. Drum Theatre’s internet sales have increased by 10% since they implemented SRO and they have said that the Greater Dandenong city council has enjoyed using SRO’s ticketing services as well.
“The move to SRO has been the best business decision we have made and allows us to have a can do attitude. The TicketServ Team has [also] provided excellent support [along with] a positive attitude and enthusiasm for SRO. We look forward to growing our business and the services we can offer our clients and we know that we will have their backing.”
Opened 10 years ago in one of the most culturally diverse communities in Australia, Drum Theatre is a vibrant performing arts venue that offers a wide program annually. The theatre, which lies within a population growth corridor in metro Melbourne and is central to the revitalized City of Greater Dandenong, hosts performances by professional touring companies and local community groups. Drum tickets in-house theatre events, workshops, and food tours and also provides a ticketing service for festivals and sports and recreation events.
Drum Theatre wanted a ticketing solution that would enable them to offer efficient online sales and that would also be able to adapt to new technologies in ticketing. In other words, the theatre’s management team wanted a system that would provide streamlined selling and would also be able to handle everything from simple to very complex requirements through strong CRM and reporting capabilities.
“I personally believe that SRO is the best ticketing system currently available on the market.”
York Theatre Royal
“We experienced such an outpouring of appreciation from our patrons that it was really quite gratifying. SRO is a very clever system and we’ve only just begun to tap into the wealth of conveniences it offers our customers and the efficiencies it offers our staff. I want to express my sincere thanks to the TopTix support team. They are really top notch.”
“Possibly the best part is the support we’re getting from the TopTix team. Those wonderful people are friendly, results-driven, and fast! Did I mention that they’re all so pleasant and easy to get along with? You bet I did, and I’ll say it again because these essential qualities seem to be withering in the support industry, in general. And if you can’t enjoy a professional yet relaxed relationship with your support team, well…what’s to enjoy? I really love these rock stars!”
Central City Opera
- Clear, accurate, and more robust reporting capabilities
- A more modern, powerful, and user friendly ticket sales environment
- A better looking and functioning online sales environment
It was extremely difficult to sell or exchange tickets, the most basic function of any ticketing system, and the reporting was difficult to interpret and unreliable, to say the least. The online sales part was simply clunky and also unreliable, and was avoided by patrons and employees alike.
“SRO allows us to better serve the needs of our patrons as an organization. When going through the selection process, we were impressed by the range of functionality provided by SRO. We look forward to continuing to enhance our patrons’ experience when purchasing tickets from the Clay Center moving forward.”
The Clay Center for the Arts & Sciences of West Virginia
“The implementation work from the TopTix team has been of a very high standard and they have showed a real attention to detail and strong work ethic in meeting our initial go-live requirements and then demonstrating a strong partnership approach in planning new updates and enhancements as we progress.”
Brighton and Hove Albion Football Club
“SRO delivers a powerful rules engine that has transformed the way in which we set up events in the system and manage sales periods to determine who can buy when, and via which sales channel such as Ticket Office and the website. Our full programme of home league games can be set up and configured at the beginning of the season with relevant pricing, promotions and when fans can buy all configured to automatically apply across the calendar via ticketing office and on-line. That means we can be much more effective with our planning across the season.”
Derby County Football Club
“SRO is a key part of our internal systems and works handin-hand with other systems. The implementation and training has been excellent and we now have a very user friendly and modern system that has been adopted by all key staff. Best of all,our reporting has improved significantly and our on-line ticket sales have already grown by over 50% for early games.”
Scarlets Rugby Club
“Since our implementation of TopTix Sport’s SRO software solutions in 2013 we have been delighted with the functionality and flexibility on offer. The rollover process from previous systems was seamless and we have delivered excellent benefits via increased on-line ticket and season ticket sales, Print@home delivery options and our new loyalty point programme.”
West Bromwich Albion Football Club
“I looked at dozens of different ticketing companies as part of the evaluation of this process. I have never seen a ticketing software, in all my years of business, that is as sophisticated and flexible as the TopTix SRO software.”
“We were seeking a partner who shared the same vision for an open ecosystem and can support us with backend software to support our primary ticketing needs. We couldn’t be more pleased with TopTix. The team is comprised of some of the best people in the industry and the SRO software is really impressive.”