Japan Society is actively utilizing the rules-based engine in SRO to create new levels of member discounts and promote events through the use of coupon packages. The ad-hoc reporting wizard provides deeper customer activity analysis, which in turn has allowed the Society to refine event offerings.

“The TopTix implementation and support teams were onsite with us during our transition, responsive to issues which arose during the implementation and answering our questions in a timely manner.”

Lawrence Kong, Director of Information Technology, Japan Society

Japan Society

Japan Society is a non-profit organization established in 1907 with the goal of deepening mutual understanding between the United States and Japan through innovative programs in culture, public policy, and business, and language and education. Now in its second century, the Society hosts more than 100 events each year featuring sophisticated, topically relevant presentations of Japanese art and culture.

Challenge

As a leading cultural organization committed to providing an excellent customer experience, Japan Society desired a system that would offer the highest level of customer service in addition to simplifying the buying process and allowing their staff to optimize customer access to events.