NEW YORK, NY (October 21, 2016)—Japan Society announced that it has signed on with TopTix and SRO4, its web delivered software and API-based system for ticketing, CRM and marketing.
Japan Society hosts more than 100 events each year that feature sophisticated, topically relevant presentations on Japanese art and culture, set against a stunning backdrop of indoor gardens, a reflecting pool and a waterfall. Facilities include a 262-seat theater, art gallery, language center, library and conference rooms.
As the leading U.S. organization committed to deepening mutual understanding between the United States and Japan in a global context, the customer experience is of paramount importance. Japan Society desired a system that would allow the highest level of customer service and optimize customer access to events. SRO4 was selected for its ability to deliver on three key objectives: flexible ticketing, an easier buying process and an improved online experience.
Japan Society is actively utilizing the rules-based engine in SRO4 to create new levels of member discounts and promote events through the use of coupon packages. The ad-hoc reporting wizard provides deeper customer activity analysis, which in turn has allowed the Society to refine event offerings.
Aside from how SRO4 has enabled Japan Society to achieve customer service goals, Lawrence Kong, Director of Information Technology, has strong praise for the TopTix implementation and support teams. “They were onsite with us during our transition, responsive to issues which arose during the implementation and answering our questions in a timely manner.”
Katie Dewey, Director of Implementation and Support at TopTix, followed by saying, “Larry and his team were fully invested in the implementation process. Their focus was on utilizing the power of the SRO4 rules-based engine in order to serve their customers with dynamic membership benefits and discounts that had never been possible before. Their commitment to customer service throughout the project was impressive and I’m excited to watch their success moving forward.”
About Japan Society
Japan Society is an American nonprofit committed to deepening mutual understanding between the United States and Japan in a global context. Now in its second century, the Society serves audiences across the United States and abroad through innovative programs in arts and culture, public policy, business, language, and education.
About TopTix, Ltd.
Since 2000, TopTix, Ltd. has been supplying software for ticketing, fundraising and customer relationship management. Our flagship platform SRO (Standing Room Only) supports over 500 institutions, processing 80 million tickets a year. Our client base including museums, theaters, festivals, stadiums, arenas, sporting organizations, concert halls and visitor attractions spans 16 countries, including such well known organizations as: Het Concertgebouw and Royal Dutch Football Association, The Netherlands; J. Paul Getty Museum and Ravinia Festival, US; English National Opera and West Bromwich Albion FC, UK; Maccabi Netanya FC and Israel Museum, Israel; AirAsia RedTix, Malaysia; and The Darwin Entertainment Centre, Australia.