TopTix Sport is delighted to announce a new multi-year agreement with Derby County Football Club following the successful launch of the SRO4 Ticketing and Customer Profiling solution ahead of the club’s 2014-2015 Sky Bet Championship campaign.
The club play at the 33,000 all seated iPro Stadium and selected TopTix Sport after a detailed tender review process during the early part of 2014. TopTix’s SRO4 software is being used to manage all ticketing, corporate and marketing activity from one central database which includes a powerful reports engine and a brand new on-line ticketing solution which works hand in hand with the clubs main website.
Brandon Furse (Head of Ticketing, Analytics and Technology) said:
“It was a key decision for the club to select the right partner to deliver on a wide range of objectives identified by the management team and we were unanimous in our decision to select TopTix Sport. We were immediately impressed with TopTix’s approach from the first meetings and software demonstrations, and the project delivery and go-live process has gone extremely smoothly and delivered immediate benefits in our operational processes and ability to better engage with our fans”.
As well as the core SRO4 software delivery TopTix Sport has worked with Access Control partner Fortress GB to deliver an updated turnstile access solution at the iPro Stadium which also went live ahead of the current season as well as integrating to the clubs Direct Debit management software for Season Ticket sales.
Brandon Furse continued:
“Following our busy league season which ran through to the end of May with the trip to Wembley in the Play-Off final, we embarked on a packed schedule of activity for go-live in July ahead of the current season. The programme of work was challenging and we are delighted with the partnership that has already built between the club and TopTix Sport and our other solution providers. “In the early part of this season our on-line ticket sales via our new website have grown from 11% to 44% of sales and the feedback from fans has been excellent. From the outset we were impressed with how flexible the SRO4 system was and how it can be configured to suit some of the pro-active programs we have now and programs that we might wish to create in the future. I am not aware of any other systems in the UK sports market that has all the core functionality required for football ticketing combined with the flexibility that enables us to configure and create functionality ourselves without being tied to a supplier’s timescales or resources”.
TopTix Sport’s Managing Director Peter Joyce commented:
“Derby County is a very forward thinking club and have led some excellent innovations in recent years. The clubs selection of TopTix Sport and SRO4 is enabling those ideas and concepts to be put into practice with automated pricing based on a range of customer status, special offers, mini packages and much more. Club staff have immediately responded to the flexibility within our software and have identified some fantastic initiatives for fans buying via the back-office and on-line solutions. We have built a strong working partnership with the Derby County management team and staff over the early stages of the project and we look forward to a long and successful relationship going forward”.
About TopTix, Ltd.
Since 2000, TopTix, Ltd (www.toptix.com) has been supplying software for ticketing, fundraising and customer relationship management. Our flagship platform SRO (Standing Room Only) supports over 500 institutions, processing 80 million tickets a year. Our client base including museums, theaters, festivals, stadiums, arenas, sporting organizations, concert halls, and visitor attractions spans 16 countries, including such well known organizations as: The Royal Concertgebouw, the Netherlands; J. Paul Getty Museum, College Football Hall of Fame, Ravinia Festival, USA; English National Opera, West Bromwich Albion Football Club, UK; Joburg Theatre, South Africa.